General Travel FAQs
If you’re new or looking for answers to your questions, this guide will help you learn more about our services and their features.
What is AfroJolly Travel & Tour?
AfroJolly is an African travel and tour company offering curated group tours and customized tour packages. We also provide a travel blog, tourist attraction guides, and practical travel tips for exploring Nigeria and Africa.
Where are you based?
Our head office is in Lagos, Nigeria, but we serve clients from all over the world.
What types of tours do you offer?
We offer small-group tours for 6 – 15 travelers, as well as custom private tours for individuals, families, and corporate groups. Our packages include cultural experiences, nature adventures, and city explorations.
How do I book a travel package?
You can browse our packages on the AfroJolly website or app, select your preferred trip, and follow the secure checkout process. You can also click on the link or contact us directly for custom itineraries.
Can I book flights through AfroJolly?
Not at the moment.
Do you require a deposit to secure my booking?
Yes, a deposit is required to secure your spot. The exact amount depends on the package selected. The remaining balance can be paid in installments.
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and select mobile payment platforms.
Can I pay in installments?
Absolutely. We offer flexible installment payment plans for most packages.
What is your refund policy?
Refunds depend on the timing of cancellation. Please read our terms and conditions here
Do I need a visa to visit Nigeria?
This depends on your nationality. Our team can provide guidance and assist you in obtaining the necessary travel documents.
Are vaccinations required?
Yes, travelers to Nigeria are generally required to have a yellow fever vaccination and may need others depending on your country of origin.
What should I pack for my trip?
Packing lists vary depending on your destination and the duration of your stay, but essentials include light clothing, comfortable walking shoes, sun protection, insect repellent, water bottle and necessary travel documents.
Are meals included in the tour packages?
Our packages would usually include breakfast, but details vary by tour. Please check your package description.
Will I have a tour guide?
Yes, all AfroJolly tours are led by experienced, local guides who ensure you have a safe and enriching travel experience.
Do you provide options for people with certain food allergies?
We recommend you inform us ahead so we can inform our partners and always mention it prior to ordering or eating any meal. We recommend you carry your allergy reliefs such as EpiPen and Antihistamines to help manage any allergic reaction you may experience.
How safe is Nigeria and the other locations you arrange tours in?
At AfroJolly, we believe travel should be as safe as it is exciting. Nigeria is a vibrant country with incredible culture, landscapes, and hospitality. While every destination has its own unique security considerations, we take every possible step to ensure your journey with us is secure, comfortable, and memorable.
Our Commitment to Your Safety
- Carefully Selected Destinations: We choose travel locations based on government safety ratings, international travel advisories, and on-the-ground assessments.
- Trusted Local Partners: Our tours are supported by reliable guides, drivers, and service providers who know the area well.
- Continuous Monitoring: We track safety updates daily from multiple sources, including Nigerian authorities and international agencies.
- Emergency Preparedness: Our team is trained to respond swiftly and appropriately to any unexpected situations.
Your Role in Staying Safe
Safety is a shared responsibility. By following these guidelines, you help ensure your trip remains worry-free:
- Stay with Your Group
Remain with your tour group during scheduled activities. Do not wander off without informing a team member. - Communicate Your Plans
If you plan to explore outside of the itinerary, tell our team where you’re going, who you’ll be with, and provide their contact information and meeting location. - Be Aware of Your Surroundings
Keep your belongings secure, stay alert in busy areas, and avoid displaying valuables openly. - Follow Local Guidance
Listen to your tour guide’s instructions and respect cultural norms, rules, and local regulations.
Report Concerns Immediately
If you notice anything unusual or unsafe, alert a member of the AfroJolly team right away.
How can I contact AfroJolly during my trip?
We provide 24/7 customer support during all tours. You can reach us via phone/ WhatsApp on +1431-997-9598 / +234-807-177-6660 and email at tours@AfroJolly.com.
